bannerimg

Effective Date: February 15, 2026
Last Updated: February 15, 2026

At Tuskari, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our platform.

By using Tuskari, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

Account Information When you create an account, we collect:

  • Full name
  • Email address
  • Password (encrypted)
  • Phone number
  • Country of residence

Booking Information When you make or enquire about a safari booking, we collect:

  • Travel dates
  • Number of guests (adults and children)
  • Special requirements (dietary, medical, accessibility needs)
  • Passport information (if required by operator)
  • Emergency contact details

Payment Information When you make a payment, we collect:

  • Credit or debit card details (processed securely through our payment processor)
  • Billing address
  • Transaction history

Communication Information When you communicate through our platform, we collect:

  • Messages exchanged with operators
  • Messages sent to our support team
  • Reviews and feedback you submit

Profile Information You may optionally provide:

  • Profile photo
  • Travel preferences
  • Interests and safari preferences

1.2 Information Collected Automatically

Usage Information When you use Tuskari, we automatically collect:

  • Pages you visit on our platform
  • Safari listings you view
  • Search queries and filters you use
  • Time spent on pages
  • Links you click

Device Information We collect information about the device you use to access Tuskari:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (mobile, tablet, desktop)
  • Screen resolution
  • Referring website

Location Information We may collect:

  • Country and city based on your IP address
  • Precise location (only if you grant permission through your device)

Cookies and Similar Technologies We use cookies, web beacons, and similar tracking technologies to enhance your experience. See Section 8 for more details.

1.3 Information from Third Parties

Social Media If you sign up or log in using a social media account (such as Google or Facebook), we receive:

  • Name
  • Email address
  • Profile photo
  • Any other information you've made public on that platform

Payment Processors Our payment processor provides us with:

  • Confirmation of successful or failed payments
  • Limited payment details for record-keeping (last 4 digits of card)

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide Our Services

  • Process and manage your safari bookings
  • Facilitate communication between you and operators
  • Send booking confirmations and updates
  • Process payments and refunds
  • Provide customer support

2.2 To Improve Our Platform

  • Analyze how users interact with Tuskari
  • Identify bugs and technical issues
  • Test new features and improvements
  • Understand user preferences and behavior
  • Optimize search results and recommendations

2.3 To Communicate with You

  • Send important platform updates and changes to terms
  • Respond to your enquiries and support requests
  • Send booking reminders and trip preparation information
  • Request reviews after your safari experience
  • Send marketing communications (with your consent)

2.4 To Ensure Safety and Security

  • Verify your identity and prevent fraud
  • Detect and prevent abuse of our platform
  • Enforce our Terms and Conditions
  • Comply with legal obligations
  • Protect the rights and safety of Tuskari, users, and operators

2.5 To Personalize Your Experience

  • Show you relevant safari recommendations
  • Remember your preferences and settings
  • Customize content based on your interests
  • Display location-appropriate pricing and information

3. How We Share Your Information

We respect your privacy and only share your information in the following circumstances:

3.1 With Safari Operators

When you make a booking or enquiry, we share necessary information with the operator:

  • Your name and contact details
  • Travel dates and guest count
  • Special requirements you've provided
  • Booking and payment status
  • Messages you send through our platform

Operators need this information to provide your safari experience. They are independent businesses and have their own privacy practices.

3.2 With Service Providers

We work with trusted third-party service providers who help us operate our platform:

  • Payment processors (to process transactions)
  • Email service providers (to send booking confirmations and updates)
  • Cloud hosting providers (to store data securely)
  • Analytics providers (to understand platform usage)
  • Customer support tools (to respond to your enquiries)

These providers are contractually obligated to protect your information and can only use it for the services they provide to us.

3.3 For Legal Reasons

We may disclose your information if required to:

  • Comply with legal obligations, court orders, or government requests
  • Enforce our Terms and Conditions
  • Protect the rights, property, or safety of Tuskari, our users, or others
  • Prevent fraud or security threats
  • Respond to claims of illegal activity

3.4 Business Transfers

If Tuskari is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our platform before your information becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

3.6 Aggregated and Anonymized Data

We may share aggregated or anonymized data that cannot identify you personally:

  • Industry reports and insights
  • Platform statistics and trends
  • Research and analysis

4. What We Do Not Do With Your Information

We do not:

  • Sell your personal information to third parties
  • Share your information with advertisers without your consent
  • Use your payment card details for any purpose other than processing your bookings
  • Share your travel plans or booking details publicly
  • Send you marketing emails if you've opted out

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.

5.1 Active Accounts

While your account is active, we retain your information to provide ongoing service.

5.2 After Account Deletion

If you delete your account:

  • Most personal information is deleted within 30 days
  • Some information may be retained for legal, accounting, or security purposes (such as transaction records)
  • Anonymized data may be retained for analytics

5.3 Booking Records

We retain booking records for:

  • 7 years for accounting and tax purposes
  • As required by law in relevant jurisdictions

5.4 Communications

Messages between you and operators are retained for dispute resolution purposes but may be deleted after:

  • 2 years from trip completion for instant bookings
  • 2 years from final message for enquiries that didn't result in bookings

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access

You can access your personal information by logging into your account. You can also request a copy of all information we hold about you.

6.2 Correction

You can update your account information at any time through your account settings. If you notice inaccurate information, contact us to have it corrected.

6.3 Deletion

You can request deletion of your account and personal information. Some information may be retained as outlined in Section 5.

6.4 Portability

You can request a copy of your information in a structured, machine-readable format.

6.5 Objection and Restriction

You can object to or request restriction of certain processing of your information, such as marketing communications.

6.6 Withdraw Consent

Where we rely on your consent to process information, you can withdraw that consent at any time.

6.7 Marketing Communications

You can opt out of marketing emails by:

  • Clicking "unsubscribe" in any marketing email
  • Adjusting your communication preferences in account settings
  • Contacting our support team

You will continue to receive essential service emails (booking confirmations, trip updates, etc.) even if you opt out of marketing.

6.8 Cookie Preferences

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect platform functionality.

6.9 How to Exercise Your Rights

To exercise any of these rights, contact us at [privacy email to be added]. We will respond within 30 days of receiving your request.

7. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it:

7.1 Security Measures

  • Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
  • Secure storage: Personal information is stored on secure servers with restricted access
  • Payment security: We do not store full credit card details; payments are processed through PCI-DSS compliant payment processors
  • Access controls: Only authorized personnel have access to personal information, and access is logged
  • Regular security audits: We conduct regular security assessments and vulnerability testing

7.2 Your Responsibility

You are responsible for:

  • Keeping your password secure and confidential
  • Not sharing your account with others
  • Logging out of your account when using shared devices
  • Notifying us immediately of any unauthorized access

7.3 Limitations

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of your information during transmission or storage.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit our platform. They help us recognize you and remember your preferences.

8.2 Types of Cookies We Use

Essential Cookies Required for the platform to function properly:

  • Authentication and security
  • Session management
  • Load balancing

Functional Cookies Enhance your experience:

  • Remember your preferences and settings
  • Remember your search filters
  • Store items in your browsing session

Analytics Cookies Help us understand how users interact with Tuskari:

  • Page views and navigation patterns
  • Time spent on pages
  • Click behavior
  • Error reports

Marketing Cookies Used for advertising (only with your consent):

  • Show relevant ads on other websites
  • Track advertising campaign effectiveness
  • Personalize marketing content

8.3 Managing Cookies

You can control cookies through:

  • Our cookie consent tool (shown when you first visit)
  • Your browser settings (see your browser's help section)
  • Third-party opt-out tools for advertising cookies

Disabling cookies may affect certain features of the platform.

8.4 Third-Party Cookies

Some cookies are placed by third-party services we use:

  • Google Analytics (website analytics)
  • [Payment processor] (payment processing)
  • [Other third parties to be specified]

These third parties have their own privacy policies governing their use of your information.

9. International Data Transfers

Tuskari operates globally, and your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

When we transfer your information internationally, we ensure appropriate safeguards are in place:

  • Standard contractual clauses approved by regulatory authorities
  • Privacy Shield frameworks (where applicable)
  • Adequacy decisions by relevant authorities

By using Tuskari, you consent to the transfer of your information to countries outside your residence.

10. Children's Privacy

Tuskari is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We will take steps to delete such information.

Safari bookings for children must be made by an adult (parent or guardian).

11. Third-Party Links

Our platform may contain links to third-party websites, including:

  • Operator websites
  • Social media platforms
  • Travel resource websites
  • Partner services

We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Changes in legal requirements
  • New features or services

When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email
  • Display a prominent notice on our platform
  • For significant changes, request your renewed consent where required by law

Your continued use of Tuskari after changes constitutes acceptance of the updated policy.

13. Regional Specific Information

13.1 For Users in the European Union (EU) and UK

If you are located in the EU or UK, additional rights apply under GDPR and UK data protection law:

Legal Basis for Processing We process your information based on:

  • Contract: To fulfill our booking services
  • Legitimate interests: To improve our platform and prevent fraud
  • Consent: For marketing communications and optional features
  • Legal obligation: To comply with tax and accounting requirements

Data Protection Officer You can contact our Data Protection Officer at: [DPO email to be added]

Supervisory Authority You have the right to lodge a complaint with your local data protection authority if you believe we have violated your data protection rights.

13.2 For Users in California (US)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know You can request information about the personal information we collect, use, and share.

Right to Delete You can request deletion of your personal information (subject to certain exceptions).

Right to Opt-Out You can opt out of the "sale" of personal information (though Tuskari does not sell personal information).

Non-Discrimination We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at [privacy email to be added].

13.2 For Users in Other Jurisdictions

We comply with applicable data protection laws in the jurisdictions where we operate. If you have questions about your rights under local law, please contact us.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Tuskari
Email: privacy@tuskari.com
Support Email: support@tuskari.com
Website: www.tuskari.com

For data protection enquiries (EU/UK users):
Data Protection Officer: ella@tuskari.com

We aim to respond to all privacy enquiries within 30 days.

By using Tuskari, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.